Privacy Policy
The Baby Planners (“we”, “us”, “our”) is a brand operated by FlowStack LLC, a limited liability company registered in the State of Wyoming, United States. This policy explains what personal information we collect when you visit thebabyplanners.com or purchase our digital products, how we use it, and the rights you have over it.
1. Who we are (data controller)
FlowStack LLC
Registered in Wyoming, United States
D-U-N-S Number: 14-114-0938
Registered Agent: Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801, USA
Contact: hello@thebabyplanners.com
2. Information we collect
2.1 Information you provide
- Name and email address (when placing an order or subscribing to the newsletter).
- Billing address and country (required by payment processors for tax/fraud purposes).
- Optional messages you send to hello@thebabyplanners.com.
We do not collect or store full card numbers, CVV codes, or bank details. Payments are processed by certified third-party providers (see Section 4).
2.2 Information collected automatically
- Approximate location (country/city) derived from IP address.
- Device, browser, and operating system information.
- Pages viewed, referring URL, and timestamps.
3. How we use your information
- To fulfill your order and deliver the digital planner by email.
- To respond to your support requests.
- To send transactional emails (receipt, download link, account messages).
- To send marketing emails — only if you opted in. You can unsubscribe at any time.
- To detect, prevent, and investigate fraud or abuse.
- To comply with legal obligations (tax, accounting, court orders).
4. Third-party processors
We share the minimum necessary data with trusted service providers:
- Payment processing — Stripe, Inc. and/or PayPal Holdings, Inc.
- Hosting & CDN — Vercel Inc. and Cloudflare, Inc.
- Email delivery — Resend / Postmark / similar transactional providers.
- Analytics — privacy-friendly, aggregate analytics only.
Each processor is bound by a Data Processing Agreement and may transfer data to the United States or other countries under Standard Contractual Clauses or equivalent safeguards.
5. Legal basis (GDPR / UK GDPR)
- Contract — to deliver the planner you purchased.
- Consent — for marketing emails and non-essential cookies.
- Legitimate interest — for fraud prevention and improving the website.
- Legal obligation — for tax, accounting, and regulatory records.
6. How long we keep your data
- Order records — 7 years (tax requirement).
- Newsletter contacts — until you unsubscribe.
- Support tickets — up to 3 years from last interaction.
- Server access logs — up to 90 days.
7. Your rights
Depending on your jurisdiction (EU/UK/Switzerland, California, Canada, etc.), you may have the right to:
- Access a copy of the data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data (“right to be forgotten”).
- Restrict or object to certain processing.
- Portability — receive your data in a machine-readable format.
- Withdraw consent at any time.
- Lodge a complaint with your local supervisory authority.
To exercise any of these rights, email hello@thebabyplanners.com. We respond within 30 days.
8. Children
Our products are designed for adult parents and caregivers. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.
9. Security
We use HTTPS encryption in transit, modern hosting providers with SOC 2 compliance, and principle-of-least-privilege access for all internal systems. No method of transmission is 100% secure, but we work continuously to protect your data.
10. Changes to this policy
If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email. Continued use of the website after changes take effect constitutes acceptance.
11. Contact
Questions, requests, or complaints? Email hello@thebabyplanners.com or write to our registered agent at the address above.